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The Investigation of a Complaint or report 

A complaint made to the College of Dietitians of Ontario must:

  • be in writing, or on visual or audio tape, or on any other recorded format.
  • identify specific member(s) of the College and specific action(s), conduct or behavior.
  • be signed or attested to by the complainant.
  • be related to action(s) or incident(s) which occurred after December 31, 1993.

The College of Dietitians of Ontario must investigate complaints filed with the Registrar & Executive Director regarding the conduct or the actions of a dietitian. Responding to complaints is one of the ways that the College of Dietitians of Ontario fulfills its mandate of protecting the public. Every complaint filed with the College will be reviewed by a panel of the Inquiries, Complaints and Reports Committee.

A copy of the complaint will be given to the member you are complaining about. While the College of Dietitians of Ontario does maintain confidentiality with regards to complaints, information gathered during the investigation may be provided to the member or the member’s representative for the purpose of responding to the issues raised in the complaint.

If the complainant or the member is not satisfied with the decision of the Inquiries, Complaints and Reports Committee Panel, he/she may request a review of the Panel’s decision by the Health Professions Review and Appeal Board. If this occurs, all information reviewed by the Panel must be provided by the College to the Board. The Board will disclose this documentation to both parties.