Inquiries, Complaints and Reports Committee

The Inquiries, Complaints and Reports Committee investigates complaints and reports regarding a dietitian’s professional conduct, competence and capacity to practice. In keeping with the Regulated Health Professions Act, 1991, it establishes fair and objective processes to complaints and reports and disposes of them within the timeframes allowed by the Act.

Concerns about a dietitian come from members of the public, from employers, other dietitians or other healthcare professionals in the form of complaints, reports or other information that prompts the College to undertake an inquiry. 

Committee Decisions

After an investigation, the Inquiries, Complaints and Reports Committee can make a number of decisions in the interest of public protection, including: 

  • Taking no further action if the dietitian’s conduct or actions meet reasonable and acceptable standards of practice, or if there is not enough information for the Committee to take action.
  • Issuing a written reminder or advice.
  • Issuing a verbal caution which requires the dietitian to appear before a panel to be cautioned about their practice or conduct.
  • Ordering a specified continuing education or remediation program.
  • Referring a matter to the Discipline Committee for allegations of professional misconduct or incompetence.
  • Referring a matter to the Fitness to Practice Committee for a fair and objective investigation of possible mental or physical health concerns that might interfere with the dietitian’s ability to practice safely.

Appealing a Decision

If either the complainant or the dietitian is dissatisfied with the adequacy of the Committee’s investigation of the complaint or believes the decision reached is unreasonable, they can request a review by the Health Professions Appeal and Review Board (HPARB), an adjudicative tribunal under the Regulated Health Professions Act, 1991. Through reviews, HPARB monitors the activities of the Inquiries, Complaints and Reports Committee to ensure it fulfills its duties in the public interest and as mandated by legislation.