As of January 1, 2012, all organizations with one employee or more must be in compliance with the Accessible Customer Service Regulation under the Accessibility for Ontarians with Disabilities Act (2005).
The regulation requires all organizations to give persons with disabilities an equal opportunity to access their services and products. This regulation is not about ramps and elevators. It’s about making services and products accessible in a manner that respects the dignity and independence of all clients, including those with disabilities.
To comply with the regulation, RDs in private practice need to have a plan in place for clients with disabilities, including:
- How to communicate with persons with a disability;
- Allowing assistive devices in your workplace, e.g., wheelchairs, walkers, oxygen tanks);
- Allowing service animals in your workplace;
- Welcoming support persons;
- Inviting customers to provide feedback; and
- Having a procedure for communicating disruptions in service.
View the College’s Accessibility Policy