Complaints & Discipline

Addressing concerns about the conduct, competence and capacity of dietitians is one of the ways the College of Dietitians works to protect the public. There are three committees involved in investigating and addressing concerns about members: the Inquiries, Complaints and Reports Committee, the Discipline Committee and the Fitness to Practise Committee.

  • Conduct concerns or professional misconduct are concerns that a member has acted inappropriately. Misconduct can be doing something inappropriate or failing to do something that is required. Conduct matters are first dealt with by the Inquiries, Complaints and Reports Committee and, for serious matters, the Discipline Committee.
  • Competence concerns or incompetence are concerns that a member’s professional care of a patient displayed a lack of knowledge, skill or judgment of a nature or to an extent that demonstrates that the member is unfit to continue to practise or that the member’s practice should be restricted. Competence concerns are first assessed by the Inquiries, Complaints and Reports Committee and, for serious matters, the Discipline Committee.
  • Capacity issues or incapacity involve situations where a member is suffering from a physical or mental condition or disorder that makes it desirable in the interest of the public that the member’s certificate of registration be subject to terms, conditions or limitations, or that the member no longer be permitted to practice. Capacity concerns are first assessed by the Inquiries, Complaints and Reports Committee and, for serious matters, the Fitness to Practise Committee.

Concerns about a member’s conduct, incompetence or incapacity can come to the College in a variety of ways:

  • Complaints must be in writing or other permanent medium and they cannot be anonymous. Complainants can be anyone – including a member of the public, a client or another dietitian.
  • Mandatory reports are certain types of reports that must be filed with the College by law. One example of a mandatory report is the requirement that all regulated health professionals must report suspected sexual abuse of clients, if their knowledge of the suspected abuse arose in the course of practicing the profession.
  • Other types of reports are essentially all other ways that concerns about members come to the attention of the College. This could be a report from the Quality Assurance Committee to the Inquiries, Complaints and Reports Committee. Another type of report matter may be if the College receives information that a member has been charged with a criminal offence.

PRACTICE ADVISORY SERVICE

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HOW TO MAKE A COMPLAINT

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HOW to FILE a MANDATORY REPORT

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